- Pay your workers on time.
- See them as human beings.
- If you work in a similar company, treat your workers how you will like to be treated as an employee. This action is based on a leader’s ethics and ethos.
- Identify they have personal needs too.
- Do not take it personal if they are not available or off sick. have a contingency plan for days like these.
- They are part of the company and make up the company.
- Acknowledge and appreciate their contribution to the team, and company.
- When asking them how they are doing, show a genuine interest for their current circumstance.
- There are ground rules and professional rules that should be followed at all times.
- Always lead from the front, by example, fairness and lack of a double standard.
These are just a few of the many secrets learnt from employing childcare practitioners. What are yours?; And do share.
It takes a brave childcare company to ask for feedback from parents or clients as you do not know what to expect. Most expect a positive feedback or are too scared to ask parent to give one if not sure of their childcare service.
Feedback is a great way of:
- Improving your child care service.
- Getting FREE recommendation that can help your service.
- Providing parents/clients a positive approach to express their concerns.
- Telling your side of the story.
- Letting you know what is working or not working, which can help save money/human resources/time.
- Letting parents/clients know that their contribution is important.
Note, it is important that when feedback is given, an action and a result should be derived from the feedback. Let use the example of Eden Mobile Creche, when the company started we only provided a full creche service. However, we got a lot of feedback for the need of childcare staff only service. This service met the needs of clients with smaller budget or clients that have venues with toys but not the qualified childcare staff. This feedback helped Eden Mobile Creche add a new childcare service. Feedback can also be a sudden trend or the most request service by parents or clients.
Feedback for childcare business can help make the business grow positively. An example of getting feedback within a nursery school is providing parent with a yearly form, which can be a questionnaire format or suggestion. Forms can remain anonymous to give parents privacy. This is beneficial to the early years setting as it provides an opportunity identifying what parents are happy with and what they are not. A man once told me he only knew a client was not happy with his service when he gets a call from another company asking for the clients’ folder to be transferred. It does not have to get to the point of parents removing their child from an early years setting before problems are identified. A feedback process can help reduce this possibility.
In conclusion, let a matured member of staff deal with feedback. A people person, which may not be the must senior member of the team. However, some feedback will need senior management attention to get the desired result.
Having the right systems in place for your childcare business involves:
- Getting the right people for the job.
- Paying your staff.
- Staff feel appreciated and heard.
- Getting the cash flow needed for the business.
- Responding correctly to client complains.
- Getting paid for the services or product provided.
- Service carried out is not seen as a bad business for the company.
- Client get the best service.
- All T’s being crossed and I’s dotted.
- Business growth.
Strategies and systems are important for any business this include any childcare business. I have come across childcare business owners with the professional background but illiterate with the business management side. I have also come across childcare business owners with the business management background but illiterate with the childcare side.
Business in childcare can be complicated but also straight forward when you get the right strategies in place. It’s like a dancer who is perfect in street dancing but enters a ballroom or tap dance competition without having the right dance strategies. Put your strategies in place!
- Get an administrator for the admin job;
- Get childcare practitioners for the childcare jobs,
- Get an accountant for the accounting and see where the business lead you.
Will you have to do some of these jobs yourself in the first instance, of cause. However, with the right strategies in place, the foundation of the business is heading in the right direction.
As a woman, I know how important it is to have my hair style changed quite often. This keeps my look fresh, clean, innovative and unpredictable from people around me. I hear quite often, when this change takes place, ‘You look different’. This contribute in boosting my confidence and self-esteem. These hair style changes are not because I need confirmation that I look good but because I know how the change makes me fell good and confident.
This can also be related to your childcare business. Change is important for any business because it shows you are innovative and ready to move with the times. As a children’s nursery such change can involve repainting your setting environment at least once a year, moving the equipment around, having yourself and staff all have an innovative training. It is a way of ensuring a confident boost for your childcare business and telling parents and carers that you care about the environment and space their children are being looked after.
A childcare business or any business that has an open door policy for ideas generated by staff will have no problem changing the hair style of their business. This is one of the way companies such as Google has used in staying in the competitive market on SEO, internet and WWW marketing. By ensuring that all good suggestions or ideas, from staff is acted upon, you then ensure to pass on the praise and acknowledgement has this boost confident and enhance the process of generating more great ideas from staff. Another way of encouraging changes in your business is getting the children in your childcare setting involved. You can ask them to draw a layout of how they will like their childcare setting to look. This can help provide insights from a child’s perspective and a great way of getting children included within the childcare community.
Not all hair style fit all faces, so you have to do a style that fit’s your face. With your childcare business, not because you see a school, nursery, creche or play centre carrying out a particular initiative or idea does not mean it will work for your business. You have to think of your location, clients, staff, children and other things before you put the plan into action because as you know our face shape are not all the same. As it is said, change is good, but ensure the change is for a positive rather than negative because a negative change can help set your business backward and undo the hard and smart work that may have already taken place. Ensure to carry out research or test the ground to see what works and what may not work.